Novost

 

Shop Policies for Unikatnica, unique gifts and ideas e-shop

 

Welcome to Unikatnica, unique gifts and ideas e-shop www.unikatnica.com.

 

 

About Unikatnica

 

Unikatnica is an online shop, where you can find unique, handmade and original products and gifts and gifts ideas for different occasions: birthdays, wedding occasions, business events, graduations, anniversaries.

 

Owner of the e-shop Unikatnica

Unikatnica is held by Nina Kolar (Kresna ulica 1, 8210 Trebnje, Slovenia), author of all the unique handmade products at Unikatnica.com


If an item has been sold it may be possible to make another, uniquely different, butvery similar. Please feel free to contact me at info@unikatnica.com with questions. Also, if you have ANY questions please ask them before you make a purchase.

Purchasing handmade unique products, such as unique handmade jewelry is, is very personal and can be a daunting experience. Please know that I will answer any questions you may have about my work, the materials used or methods of production. Custom work is considered. To contact me please write me at info@unikatnica.com and I will answer you ASAP.

 

PACKAGING

All unique handmade gifts from Unikatnica are packaged so that they can not get damaged during shipping, if handled properly.

Unique Jewerly is packaged in a special cardboardpackaging, designed especially for jewelry, which is already "present ready" and put into another cardboardpackaging, prepared for shipping.

 

PAYMENT

 

All customers who shop at Unikatnica www.unikatnica.com for now have 2 payment options.

 

1. via PayPal

2. via Moneybookers

 

In order to pay via these two options, you must have your own accounts created at www.paypal.com and www.moneybookers.com and your PayPal/Moneybookers address (to which you want your purchased items to be shipped) must be identical to the one you put in during your registration process at Unikatnica www.unikatnica.com. This is only for your own good if you want your purchased items to be shipped directly to your address.

 

IMPORTANT: Please note that both, PayPal and Moneybookers systems charge different fees for transactions when using their services. For more information, please see their fees policies.



IMPORTANT! Purchaser agrees by completing any sale at Unikatnica www.unikatnica.com that the item/s are for personal use or a gift, not to be resold.

 

SHIPPING

 

Shipping cost for the EU countries (Slovenia is exception - the shipping is free), countries in Europe, Africa, Oceania, Asia and US are the same for all countries.

 

The shipping costs for all countries mentioned above are 9,25 EUR (for a single or many items).

All shipping is with delivery confirmation

 

I will ship your purchased items 2-3 days after payment is cleared by my bank (for in stock items). When the product is not in stock anymore, I will send you an e-mail (you are more than welcome to send me an e-mail, too at info@unikatnica.com) and inform you about the time needed to make another one and about the approximate time needed for your purchased items to be shipped to you.

 

IMPORTANT! CUSTOMS FEE (duty)


When purchasing the products from my e-store Unikatnica.com you should also know that your country may also charge you a customs fee (duty) on the item, which I have no control over, sincer it depends on the country/location the package is shipped to and on the value, shipping and  postage of the purchased products.

REFUNDS and EXCHANGES

 

PLEASE contact me ASAP at info@unikatnica.com, if you are unsatisfied in any way and I will do my best to work out something we can both agree upon that is fair.

IMPORTANT!
If you are dissatisfied with a purchased item because:

- the item was damaged when it arrived to you

- the item was not in the size as described at Unikatnica www.unikatnica.com when you ordered it

- the item was not in the same colour or shape as described at Unikatnica www.unikatnica.com when you ordered it

 

you must immediately follow these steps:

 

- inform me about that (you have one week after the product, you purchased at Unikatnica www.unikatnica.com, was delivered to you) by:

 

1. inform me about that immediately after receiving the pruchased product, that is when the purchased product is delivered to you, by sending me an e-mail at info@unikatnica.com and describing me as thoroughly as possible what is wrong with the product and what is the reason for your dissatisfacition with it - please, if possible, send me a photo (only .jpg and .gif formats are accepted) of that product.

2. wait for my answer which you will receive by e-mail to you e-amil address you used when registering at Unikatnica. Please, do not send me back your purchased item before we both do agree to do so.

3. When I receive your e-mail and photos of the product and your description of the problem I will try to respond to it as soon as possible.

4. Since I will always send you a non-damaged and whole product, that means that if the product was damaged during transportation by your local carrier, that is the issue between you and your local carrier - in that case I will not refund you any money for that item or the purchased item.

5. If the product was damaged by you when opening the package or by you when

- wearing it or

- by handling with it inappropriate (washing or claning it with liquids and materials that are not suitable to use for the products from Unikatnica),

I will not refund you any money for that item or the purcased item.

6. If, when seeing your photos of the product from an e-mail and reading your description of the damage, or seeing that the product, you were sent, trully differs from the one you ordered (the colour, shape, size) and that the mistake was on my side, I will try to:

- send you another product, which will meet the standards of te product, described at Unikatnica www.unikatnica.com at the time it was purchased, by my shipping costs. In that case you will have no additional costs.

- try to make you another one, similar to one you purchased. In that case you will have no additional costs, because I will pay the shipping costs.

 

7. If I will not be able to send or make you another, similar or the same product you ordered (because of the fact someone else have already purchased that item at that time) I will try to make an agreement with you:

- to send you a different, but similar product (by my shipping costs)

- to refund you the money you payed for the product, shipped to you, and also the shipping costs.

 

8. IMPORTANT! If we both agree that I refund you the money for the purchased product and the shipping costs, then the purchased item(s) must be:

- returned (postmarked) within one week

- the item MUST be in the same condition it was received-not worn and in the same cardboardpackaging (which was inside the envelope or. another cardboardpackaking) as when you received it

Only under these circumstances will a return be accepted for CREDIT ONLY.

Additional Policies and FAQs

Retail sales only. No Consignment or wholesale.


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